FREQUENTLY ASKED QUESTIONS
We will normally send it out within 3 days after the order is placed.
From our warehouses in Vancouver, Regina or Toronto, normally it takes about 3-6 days to arrive.
You will receive an email when the bike is shipped out.
For return shipping, please contact our info@wheesports.ca to support you.
Yes, all of our products coply with ISO standard and EU standard.
Yes, sample order is welcome if you can help us for high-quality content promote. In this case, please contact us at info@wheesports.ca
Yes. Of course.We have a professional Quality Control team.
They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If an item is found defective in our QC test, it will be returned to the supplier / factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on e-commerce market.
Yes, everything you buy from wheesports.ca has a guarantee of quality and will exactly match the warranty described on the website.
Factories that supply wheesports are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.
We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from wheesports.ca just as much as any western retailer.
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods.They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact wheesports.ca immediately with your order number and a full description / pictures/Vidoes of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate wheesports.ca, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to wheesports.ca in order for us to send out a new piece.
If you encounter quality issues within the warranty period, you can ask for us. Except for this case, The Merchant is not responsible for product damage caused by customers’ wrong operation or the uncontrollable natural reasons. Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.
In this case, please kindly provide us with proof as below:
1, The photos of original wheesports.ca package with front and back sides
2, The photos or video of the defective item(s)
3, The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement.
Customer should cover the return shipping fee, and wheesports.ca is responsible for the shipping costs of arranging reshipment by air mail.
